Patient Account Representative II

Job Summary

To support the revenue cycle operations, the full-time Patient Account Representative II will manage the timely processing of insurance balance claims, follow up on unpaid accounts, and resolve denials while working remotely.

Key responsibilities

• Responding to payer requests and following up on unresolved patient accounts in Epic
• Reviewing and resolving payer rejections and denials, including performing appeals as necessary
• Posting payments and adjustments in Epic, as well as resolving credit balances

Required qualifications

• High school diploma or GED equivalent
• Two years of progressively responsible and directly related work experience
• Knowledge of accounts receivable software systems and medical billing operations
• Familiarity with medical reimbursement policies and procedures
• Understanding of the payer landscape, including Medicare, Medicaid, and commercial insurance