Patient Account Resolution Specialist

Job Summary

Providing exceptional customer service in a remote capacity, the full-time Patient Account Resolution Specialist will manage patient accounts, ensuring timely documentation and coverage while collaborating with field teams to enhance patient experiences.

Key responsibilities

• Review new and recurring patient accounts to obtain necessary documentation for billing health insurance plans
• Research and secure information from customers to maintain coverage of medical equipment through insurance
• Manage relationships with field leadership and patients to drive account resolution and improve patient experiences

Required qualifications

• High school diploma or equivalent
• 3-5 years of experience in the healthcare or health insurance industry
• Intermediate skills in Microsoft Office applications including Access, Excel, and Word
• Ability to understand and interpret spreadsheet data
• Strong written and verbal communication skills in English