Patient Account Resolutions Lead

Job Summary

Providing essential leadership and support, the full-time Patient Account Resolutions Lead will manage a team of Patient Account Resolution Specialists remotely, ensuring adherence to processes, driving continuous improvement, and handling escalated calls while monitoring performance metrics.

Key responsibilities:

• Execute the call center's vision and meet departmental key performance indicators (KPIs)
• Provide real-time coaching and support to team members, fostering a productive work environment
• Manage unassigned follow-up accounts and assist with escalated calls to ensure efficient operations

Required qualifications:

• GED or High School Diploma required
• Minimum of 6 months of Early Out Call Center experience or equivalent revenue cycle role
• Prior leadership experience preferred, demonstrating the ability to guide and support a team