Patient Account Services Coordinator

Job Summary

To support patient needs in a remote environment, the full-time Inbound Patient Account Services Coordinator will provide exceptional customer service, assist with complex billing inquiries, and document patient interactions accurately.

Key Responsibilities

• Develop a deep understanding of CVS Specialty processes to enhance patient billing and reimbursement navigation
• Build trusting relationships with patients through meaningful conversations and empathetic responses
• Accurately document interactions and follow up on patient concerns in the Revenue Cycle system

Required Qualifications

• 6 months of experience in healthcare billing, reimbursement, or collections practices
• Proficiency in Microsoft Word, Outlook, and Excel with at least 1 year of experience
• Ability to work independently and collaboratively within a team
• Flexibility to work 8-hour shifts from 8:00am - 8:00pm EST, Monday to Friday
• Verifiable high school diploma or GED required