Patient Account Specialist

Job Summary

To support a leading organization in patient account management, the temporary Patient Account Specialist will work remotely, responding to patient inquiries, maintaining account documentation, and ensuring a positive patient experience through effective communication and problem resolution.

Key responsibilities

• Achieving and maintaining performance standards related to patient account production
• Responding to inbound calls regarding patient accounts in a professional and efficient manner
• Researching and resolving account inquiries by accessing and updating information within designated computer systems

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year of customer service, inbound call center, or healthcare revenue cycle experience
• Proven ability to meet established quality and productivity standards
• Basic computer proficiency and ability to navigate multiple systems simultaneously
• Previous word-processing experience with a minimum typing speed of 35 words per minute (WPM)