Patient Account Specialist

Job Summary

Providing exceptional customer service in a remote full-time capacity, the Patient Account Resolution Specialist will manage patient accounts, ensuring timely documentation and communication to facilitate health insurance billing and coverage.

Key responsibilities

• Review and obtain necessary documentation from referral sources to maximize patient health plan benefits
• Manage relationships with field leadership, referrals, and patients to drive account resolution
• Identify trends in patient complaints and collaborate cross-functionally to implement preventative measures

Required qualifications

• High school degree or equivalent
• 3-5 years of experience in the healthcare or health insurance industry
• Intermediate skills in Microsoft Office applications (Access, Excel, PowerPoint, Word)
• Ability to understand and interpret spreadsheet data
• Proficiency in English (reading, writing, verbal)