Patient Account Team Lead

Job Summary

To support the Patient Revenue Management Organization, the remote Patient Account Team Lead will oversee daily financial counseling activities, provide expert support to Financial Care Counselors, and ensure adherence to policies while fostering a positive patient experience, requiring residency in North Carolina.

Key responsibilities:

• Manage and support the Financial Care Counselors, ensuring effective scheduling and adherence to processes
• Monitor revenue cycle reports for accuracy and provide real-time feedback and coaching to staff
• Assist the Service Access Manager in identifying resource needs and implementing initiatives to improve customer satisfaction

Required qualifications:

• High School Diploma required; college education preferred
• 4-5 years of experience, with a minimum of 2-3 years as a Financial Care Counselor or similar role
• Knowledge of medical terminology and basic PC skills
• Entry-level supervisory skills, including coaching and performance evaluation
• Understanding of departmental policies related to patient information and payment collection