Patient Account Team Lead

Job Summary

To support the Patient Revenue Management Organization, the full-time remote Patient Account Team Lead will manage daily operations, provide expert support to Financial Care Counselors, and ensure adherence to policies and procedures while fostering a positive patient experience.

Key responsibilities

• Oversee daily registration and financial counseling activities, ensuring compliance and quality outcomes
• Provide coaching, feedback, and training to Financial Care Counselors and assist in planning their work schedules
• Monitor revenue cycle reports and work queues, identifying trends and providing real-time feedback to staff

Required qualifications

• High School Diploma required; college education preferred
• 4-5 years of relevant experience, including 2-3 years as a Financial Care Counselor or in a similar role
• Basic knowledge of medical terminology and data entry experience
• Entry-level supervisory skills, including coaching and performance evaluation
• Ability to interact tactfully with the public and maintain effective relationships with staff