Patient Accounts Collector

Job Summary

To support franchise partners in collecting outstanding patient accounts receivable, the full-time remote Patient Accounts Collector will manage account research, process patient payments, and ensure effective communication with patients and team members.

Key responsibilities:

• Research accounts to determine self-pay balances and review benefits verification forms for patient financial responsibilities
• Process patient payments and set up payment arrangements while identifying accounts for write-offs or further collection options
• Assist patients with enrollment in assistance programs and provide clear financial communication regarding account balances and payment plans

Required qualifications:

• High school diploma or equivalent required
• Previous self-pay collections experience, preferably in a medical or infusion setting
• Proven understanding of collection processes and systems
• Ability to maintain strict confidentiality and adhere to HIPAA compliance
• Proficient in MS Office suite and pharmacy applications