Patient Accounts Reimbursement Specialist

Job Summary

Engaging with patients through various communication channels, the full-time Patient Accounts Reimbursement Specialist will resolve billing inquiries, manage aged accounts, and review insurance coverage for genetic testing in a remote capacity.

Key responsibilities

• Resolve billing-related inquiries from patients, providers, and internal customers via phone, email, and live chat
• Research and reconcile aged accounts, processing adjustments as necessary
• Document activities accurately and participate in the Quality Assurance plan while complying with CLIA and HIPAA regulations

Required qualifications

• High school diploma or GED equivalent required
• 1+ years of experience in customer service, medical billing, health insurance, or collections preferred
• Insurance billing experience with knowledge of ICD-10, CPT, and HCPCS coding preferred
• Bilingual English/Spanish preferred