Patient Accounts Representative

Job Summary

Assisting patients and clinics with account inquiries, the full-time remote Patient Accounts Representative will manage payment processing, insurance verification, and the resolution of financial concerns while ensuring compliance with corporate policies.

Key responsibilities

• Responds to patient inquiries regarding account balances and billing statements, ensuring timely resolution within two business days
• Processes and posts credit card payments daily, maintaining compliance with company policies
• Verifies and updates insurance coverage, confirming patient-provided information before adding coverage in the Athena software

Required qualifications

• H.S. Diploma or GED required
• Associate Degree in Business, Healthcare Administration, Medical Billing, or a related field preferred
• 1-2 years of experience in patient accounts, medical billing, or insurance verification required
• 1-3 years of experience in a call center work environment preferred
• Experience with Athena software and electronic health records (EHR) preferred