Patient Advocacy Specialist

Job Summary

To support patient needs, the remote Patient Advocacy Specialist will manage inquiries and concerns regarding medical claims, ensuring a positive experience while guiding patients through the claims process.

Key responsibilities:

• Handle inbound and outbound calls from patients, providing timely and empathetic assistance with medical claim concerns
• Navigate multiple systems to resolve patient inquiries and maintain accurate documentation of interactions
• Collaborate with internal and external stakeholders to ensure efficient problem resolution and follow up on patient satisfaction

Required qualifications:

• High School Diploma or equivalent required; Associate's Degree preferred
• 1-2 years of experience in customer service, healthcare, or patient advocacy
• Familiarity with insurance processes, medical terminology, and healthcare regulations
• Proficiency with call center software, CRM systems, and Microsoft Office Suite
• Bilingual skills preferred, particularly in English and Spanish