Patient Advocate

Job Summary

To promote favorable relationships with patients, providers, and payers, the full-time Patient Advocate I will resolve inquiries and complaints regarding billing, claims, and payments while working remotely.

Key responsibilities

• Answer incoming calls and respond to inquiries related to billing, claims, and collections
• Document customer interactions and ensure prompt resolution of issues
• Maintain confidentiality and adhere to company policies while providing excellent customer service

Required qualifications

• High school diploma or equivalent required; associate's degree in health or business administration preferred
• Minimum of 1 year of customer service or billing collections experience preferred
• Bilingual in English and Spanish preferred
• Knowledge of insurance processing and general laws related to payers
• Proficient in using IDX practice management system and basic knowledge of CPT, ICD-9, and ASA codes