Patient Advocate

Job Summary

To promote favorable relationships with patients and providers, the full-time Patient Advocate I will manage telephone and written inquiries, ensuring prompt and courteous resolution while working remotely.

Key responsibilities

• Answer incoming calls and respond to inquiries related to billing, claims, and collections
• Document customer interactions and resolutions in the system, maintaining confidentiality
• Communicate effectively with patients, explaining account situations in simple language

Required qualifications

• High school diploma or equivalent required; associate's degree in health or business administration preferred
• Minimum of 1 year of customer service or billing collections experience preferred
• Bilingual in English and Spanish preferred
• Knowledge of insurance processing and related laws
• Proficient in math and basic knowledge of CPT, ICD-9, and ASA codes