Patient Advocate

Job Summary

Serving as a key liaison between patients and healthcare providers, the full-time Patient Advocate will facilitate communication, coordinate information, and support care access while ensuring timely resolution of issues in a remote environment.

Key responsibilities:

• Act as the primary contact point for patients, healthcare providers, and internal departments regarding benefits and services
• Coordinate information exchange to support accurate care delivery and assist in navigating plan requirements
• Track and document interactions in case management systems while monitoring open accounts for resolution

Required qualifications:

• High school diploma or GED
• 1-3 years of experience in healthcare administration, insurance, or customer service
• Proficiency with computer systems and documentation tools
• Knowledge of health insurance processes, claims, and authorizations
• Familiarity with medical terminology and healthcare systems