Patient Advocate

Job Summary

Working remotely, the full-time Patient Advocate I will manage patient interactions through various communication channels, resolving non-clinical needs and coordinating internal support to ensure a seamless patient experience.

Key responsibilities

• Communicate empathetically with patients via phone, email, and chat, addressing inquiries related to accounts, subscriptions, and scheduling
• Own assigned patient cases from initial contact to resolution, documenting actions taken in relevant systems
• Recognize and appropriately route clinical matters to licensed teams while adhering to HIPAA and privacy regulations

Required qualifications

• Experience in telehealth, healthcare, pharmacy support, or regulated customer service environments
• Familiarity with CRM, EHR, or billing platforms such as Zendesk or Zoho
• Ability to work independently in a remote setting while collaborating with a distributed team
• Commitment to maintaining patient privacy and accurate documentation
• Strong organizational skills and the ability to follow established procedures and workflows