Patient Advocate I

Job Summary

To promote favorable relationships with patients, providers, and payers, the full-time Patient Advocate I will manage inquiries and complaints regarding billing and claims, ensuring prompt and courteous resolutions in a remote environment.

Key responsibilities

• Respond to incoming calls and written inquiries from patients, insurance companies, and healthcare providers regarding billing and claims
• Document customer interactions and resolutions in the system, maintaining confidentiality and adherence to company policies
• Identify and communicate complaint patterns to management while meeting customer satisfaction and productivity standards

Required qualifications

• High school diploma or equivalent required; associate's degree in health or business administration preferred
• Minimum of 1 year of customer service or billing collections experience preferred
• Bilingual in English and Spanish preferred
• Knowledge of insurance processing and general laws related to payers
• Proficient in using IDX practice management system and basic knowledge of CPT, ICD-9, and ASA codes