Patient Advocate II

Job Summary

To promote favorable relationships with patients, providers, and payers, the full-time Patient Advocate II will resolve inquiries and complaints through effective communication and documentation while working remotely.

Key responsibilities

• Answer incoming calls and respond to inquiries related to billing, claims, and payments
• Document customer interactions and resolutions, ensuring prompt follow-up and satisfaction
• Identify recurring issues and communicate patterns to management for potential policy improvements

Required qualifications

• Minimum 1 year of customer service or billing collections experience
• High-school graduate or equivalent required; associate degree in health or business administration preferred
• Knowledge of insurance processing and guidelines related to payers
• Proficiency in using IDX practice management system
• Bilingual Spanish preferred