Patient Balance Customer Service Rep

Job Summary

Providing exceptional customer service, the part-time Patient Balance Customer Service Representative will assist patients with billing inquiries and administrative tasks while working remotely for 20 hours per week during designated hours.

Key responsibilities

• Responds to incoming patient calls to resolve billing, payment, and accounting issues
• Processes payments, adjustments, claims, and financial applications accurately and timely
• Reconciles account balances and communicates with internal and external customers to address payment issues

Required qualifications

• High school diploma/GED or equivalent working knowledge
• One or more years of experience in patient financial services, collections, or insurance
• Strong knowledge of insurance plans, including deductibles and co-insurances
• Proficiency in common office software, including word processing and spreadsheets
• Ability to manage multiple tasks independently with minimal supervision