Patient Billing Representative

Job Summary

As a remote Patient Billing Communications Representative I, the successful candidate will manage patient inquiries, process account payments, verify insurance information, and provide exceptional customer service while maintaining confidentiality and adhering to established guidelines.

Key Responsibilities

• Serve as the primary point of contact for patient billing communications, addressing inquiries and assisting with account-related concerns
• Verify patient information and insurance details, ensuring accurate updates in the system
• Answer incoming calls and emails promptly, providing non-medical instructions regarding office visits and statement balances

Required Qualifications

• High school diploma or GED
• Previous experience in a medical office setting preferred
• Knowledge of basic computer skills and application software
• Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance)
• Exceptional customer service skills with a focus on patient care