Patient Care Advocate

Job Summary

To support a growing call center, the part-time Patient Care Advocate will manage inbound patient communications, assist with appointment scheduling, and resolve medical inquiries in a remote environment.

Key responsibilities

• Answers phone calls and emails, serving as the primary point of contact for patient inquiries
• Utilizes EHR systems to manage patient information and appointment scheduling
• Maintains call center database and meets performance metrics for productivity and quality assurance

Required qualifications

• High School Diploma or GED; some college coursework preferred
• Two+ years of experience in an inbound call center environment
• One year of healthcare experience, such as a Medical Assistant or similar role
• Strong telephone soft skills developed through previous customer service experience
• Familiarity with the EPIC system is a plus