Patient Care Advocate

Job Summary

To support a growing call center team, the part-time Patient Care Advocate will manage inbound and outbound communication with patients, assisting with appointment scheduling and medical inquiries in a remote environment.

Key responsibilities

• Answers phone calls and emails, serving as the primary point of contact for patient inquiries and appointment scheduling
• Utilizes EHR systems to manage patient information and maintain call center databases
• Researches and resolves patient issues with minimal supervision while meeting call center performance metrics

Required qualifications

• High School Diploma or GED; some college coursework preferred
• Two or more years of experience in an inbound call center environment
• One year of healthcare experience, such as working as a Medical Assistant or similar role
• Strong telephone soft skills from previous customer service experience
• Familiarity with the EPIC system is a plus