Patient Care Advocate

Job Summary

To support patient referrals, the remote Patient Care Advocate will coordinate in-home services, manage patient enrollment and telephony support, and ensure compliance with strict SLA guidelines while documenting issues and resolutions.

Key responsibilities:

• Handle inbound and outbound calls and documentation while maintaining service levels
• Coordinate multiple parties using the clinical network to provide services in the home
• Administer training modules to external clinicians/vendors and assist with work distribution

Required qualifications:

• High school diploma or equivalent with 1-3 years of relevant work experience
• General PC knowledge, including Microsoft Office and Internet proficiency
• Ability to handle challenging callers professionally and adapt to a dynamic work environment
• Willingness to work a flexible schedule for peak call times
• Proficient in timely and accurate data entry