Patient Care Advocate

Job Summary

To support a growing telehealth practice, the part-time Patient Care Advocate will provide excellent customer service by answering patient questions, troubleshooting concerns, and tracking patients through their care journey while working remotely on weekends.

Key responsibilities

• Answering patient questions related to treatment, logistics, and next steps
• Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination
• Tracking patients through their care journey and ensuring timely follow-up

Required qualifications

• Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care
• Comfort working across both in-clinic and remote environments
• Strong triage skills, with the ability to make sound decisions in real time
• Experience providing trauma-informed care, demonstrating the ability to meet patients with steadiness and respect during moments of crisis
• Skilled at using online tools and technology to deliver care and communicate with patients