Patient Care Coordinator

Job Summary

Providing high-volume call center support, the full-time Patient Care Coordinator will educate patients on the enrollment process, handle status inquiries, and schedule deliveries while working remotely.

Key responsibilities

• Guide patients and healthcare providers through the application process, ensuring a high level of customer service
• Document all communications and notify appropriate parties of urgent orders or issues
• Meet performance standards and complete required training to effectively perform job functions

Required qualifications

• High School Diploma or GED required; Associate or College Degree preferred
• Previous experience in a call center, healthcare office, or related environment is highly desirable
• Understanding of commercial and major medical insurance programs and billing requirements
• Proficiency with Microsoft Office Suite and ability to utilize multiple applications for case management
• Strong critical thinking and analytical skills, with the ability to work independently in a stressful environment