Patient Care Coordinator

Job Summary

Coordinating the delivery of medical equipment and healthcare services, the full-time Patient Care Coordinator will manage communication with patients and providers, verify insurance coverage, and ensure high-quality service delivery in a flexible working environment.

Key responsibilities

• Manage a high volume of phone and email communications, responding to customer inquiries and securing referral orders
• Coordinate the delivery of medical equipment and services, confirming delivery status and obtaining necessary clinical documentation
• Maintain accurate patient, provider, and payer information in the claims platform to prevent delays in services

Required qualifications

• High school diploma or GED desired; equivalent professional experience preferred
• Knowledge of healthcare industry billing and coding terminologies such as ICD-10, HCPCS, and CPT
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Customer service-focused with a high degree of integrity and trust
• Must comply with continuing education requirements as per company and regulatory standards