Patient Care Navigator

Job Summary

To support a remote orthopedic digital care team, the full-time Patient Care Navigator will manage daily inbound communications, assist Care Managers with tasks, and monitor patient progress toward desired outcomes.

Key responsibilities

• Oversee daily inbound calls, fax referrals, and emails for the department
• Collaborate with patients, families, and healthcare providers to resolve care-related issues
• Document patient care activities clearly and monitor clinically low-risk cases

Required qualifications

• Medical Assistant or Certified Nursing Assistant degree or equivalent experience preferred
• Minimum three years of experience as a certified nursing assistant or medical assistant preferred
• One year of experience in a medical business office, physician's office, or hospital environment preferred
• Knowledge of HIPAA regulations and patient confidentiality
• Experience in orthopedics or musculoskeletal specialty preferred