Patient Care Specialist

Job Summary

Supporting clients and families throughout their treatment journey, the remote Patient Care Specialist will manage care coordination, ensure client enrollment in treatment plans, and act as a liaison between clients and internal teams to enhance the overall care experience.

Key responsibilities

• Place outbound communications to ensure clients are fully enrolled in their treatment plans and understand their insurance benefits
• Act as a liaison between clients and internal teams, addressing client-related requests to improve their experience
• Identify and resolve gaps in treatment attendance proactively while managing client schedules and documentation

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years experience in a customer/patient success or support role
• 1-2 years of experience with Salesforce or equivalent CRM platform
• Knowledge of HIPAA policies and procedures
• Proficiency with cloud-based communication and software tools (e.g., Slack, G-suite, Microsoft Office, Zoom, EMR)