Patient Care Supervisor

Job Summary

To support a dynamic patient care team, the full-time remote Patient Care Supervisor will manage day-to-day leadership of Patient Care Assistant staff, ensuring performance metrics are met and superior service is delivered.

Key responsibilities

• Ensure daily workload standards are met by directing staff and understanding workflow needs
• Identify and remove barriers to achieving departmental goals while facilitating staff training and development
• Conduct quality monitoring and maintain communication regarding changes impacting staff and client transitions

Required qualifications

• High school diploma or GED required; Associate or Bachelor's degree preferred
• CPhT certification preferred
• 2 years of experience in a managed care, specialty pharmacy, customer service, or PBM environment required
• Direct leadership or coaching/mentoring experience preferred
• Knowledge of industry practices, HIPAA, and applicable data privacy practices preferred