Patient Communications Specialist

Job Summary

Working remotely, the full-time Patient Communications Specialist will perform customer service activities to service and collect patient accounts receivables for medical accounts, including communicating with patients via various channels to obtain repayment or establish payment arrangements.

Key responsibilities

• Communicate with patients regarding repayment of medical debt and provide customer service to resolve account balances
• Perform account research and document findings while ensuring compliance with client standards and federal regulations
• Maintain continuing education and comply with all federal and state rules governing patient contacts and collections

Required qualifications

• High School diploma or equivalent
• Minimum of six months' work experience in a call center environment preferred
• PC experience in a Windows environment with basic keyboarding skills
• Previous sales or customer service experience
• Ability to work flexible hours, including evenings and weekends as required