Patient Communications Specialist

Job Summary

To support patient account management, the full-time Patient Communications Specialist will perform customer service activities to service and collect medical accounts receivables, communicating with patients through various channels to establish repayment arrangements while ensuring compliance with regulations, all in a remote work environment.

Key responsibilities

• Communicate with patients regarding medical debt repayment and negotiate payment arrangements
• Perform account research, document findings, and ensure compliance with client standards and regulations
• Maintain accurate documentation of all patient interactions and complete ongoing training in industry regulations

Required qualifications

• High School diploma or equivalent
• Minimum of 1 year of healthcare work experience, with at least 6 months in a call center environment preferred
• Proficiency in PC usage within a Windows environment and basic keyboarding skills
• Previous sales or customer service experience
• Knowledge of federal and state regulations governing collections, including HIPAA and FDCPA