Patient Concierge Coordinator

Job Summary

Supporting seamless patient access in a full-time capacity, the Patient Concierge Coordinator will manage appointment scheduling, coordinate care across multiple specialties, and deliver high-touch service to VIP, executive, and international patients while working onsite in Cincinnati, OH.

Key Responsibilities

• Coordinate provider-to-provider consultations and manage complex patient scheduling across various services
• Deliver concierge-level support for international and VIP patients, ensuring efficient navigation through the healthcare continuum
• Collaborate with clinical and administrative teams to enhance patient access and improve operational performance

Required Qualifications

• High School Diploma or GED; Associate's or Bachelor's degree preferred
• Experience in a healthcare environment or supporting providers, or three years of equivalent experience
• Proficiency with call center systems, EMR platforms, and Microsoft Office
• Strong multitasking, prioritization, and organizational skills
• Ability to thrive in a fast-paced, high-pressure environment with a commitment to high-quality service