Patient Contact Center Representative

Job Summary

To support a growing practice, the full-time Patient Contact Center Representative will manage patient scheduling through incoming and outgoing calls, ensuring a high level of customer service in a remote environment.

Key responsibilities

• Schedule appointments for various clinic services and manage inbound and outbound calls to assist patients
• Maintain compliance with federal and state laws while verifying patient data and insurance information
• Meet performance metrics for call handling and appointment scheduling to enhance the patient experience

Required qualifications

• High School Graduate or Equivalent
• 1+ years of experience in healthcare preferred
• Previous customer service experience
• Call center experience preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word