Patient Contact Specialist

Job Summary

Providing high-level service to facilitate timely resolution of client accounts, the full-time Patient Contact Specialist will manage patient account updates, act as a liaison between claims representatives and providers, and assist with IT access issues in a remote environment.

Key responsibilities

• Update patient accounts with information received from hospitals and follow up with Contact Specialists
• Access client connections to obtain necessary information and monitor requests to ensure timely resolution
• Perform special projects or tasks as assigned, assisting IT in resolving access issues

Required qualifications

• High school diploma or equivalent required
• Working knowledge of Excel and Word, with the ability to learn hospital databases
• Eagerness to learn new technologies and develop proficiency in internal applications
• Strong computer navigation skills and experience using multiple software programs simultaneously
• Ability to work independently and follow through on assignments with minimal direction