Patient Contact Specialist

Job Summary

Providing exceptional service in a remote full-time capacity, the Patient Contact Specialist will facilitate timely resolution of client accounts by acting as a liaison between claims representatives and providers while updating patient accounts and monitoring requests.

Key responsibilities

• Update patient accounts with information received from hospitals and follow up with Contact Specialists
• Access client connections to obtain necessary information and monitor requests to ensure timely processing
• Assist IT in resolving access issues and perform special projects as assigned

Required qualifications

• High school diploma or equivalent required
• Proficiency in Excel and Word, with the ability to learn hospital databases
• Strong computer navigation skills and experience using multiple software programs simultaneously
• Eagerness to learn new technologies and develop proficiency in internal applications
• Demonstrated ability to work independently with minimal direction