Patient Customer Service Representative

Job Summary

Working remotely, the full-time Patient Customer Service Representative - Collections will assist clients' customers with outstanding balance accounts, ensuring payment arrangements while providing exceptional service and maintaining positive relationships.

Key responsibilities

• Handle inbound calls to arrange debt repayment based on patients' financial situations and client guidelines
• Utilize HIPAA and TCPA guidelines during calls, ensuring all required statements are sent for accounts handled
• Manage patient disputes by obtaining relevant information and escalating issues to a supervisor as necessary

Required qualifications

• High school diploma
• Minimum one year's experience in collections/self-pay in healthcare
• Minimum one year's experience in customer service in healthcare
• Familiarity with Cerner is preferred