Patient Engagement Associate

Job Summary

To support patient care initiatives, the full-time Patient Engagement Associate will provide customer service through phone and digital channels, managing appointment scheduling, registration, and patient communications while working remotely from Pennsylvania, Delaware, or New Jersey.

Key responsibilities

• Answer phones, chats, and other digital inquiries while adhering to service level goals and productivity standards
• Schedule patient appointments accurately and provide necessary instructions and documentation to ensure visit preparedness
• Complete patient registration and verify insurance information to facilitate timely claim processing

Required qualifications

• High School Diploma or GED
• At least 1 year of customer service, clerical, or healthcare-related experience; 3 years preferred
• Experience using EMR/CRM systems
• Must successfully complete EPIC registration training/tests