Patient Engagement Associate

Job Summary

Delivering exceptional customer service, the full-time Patient Engagement Associate will respond to scheduling inquiries, resolve concerns, and provide accurate information through various communication channels in a fully remote setting.

Key responsibilities

• Interact with customers via telephone, email, chat, and SMS to address inquiries and provide product/service information
• Analyze and troubleshoot customer concerns, coordinating with other departments as necessary to achieve satisfactory resolutions
• Maintain accurate records of customer interactions and ensure adherence to company policies and HIPAA regulations

Required qualifications

• High school diploma or equivalent
• Valid and active Driver's License
• Strong customer service and communication skills
• Ability to manage multiple tasks simultaneously
• Strong active listening and note-taking skills