Patient Engagement Call Specialist

Job Summary

To support the All of Us research program, the part-time Patient Engagement Call Specialist will conduct outreach and engagement activities aimed at enrolling and retaining participants, while working remotely and occasionally performing minimal research tasks.

Key responsibilities

• Utilize effective outreach and engagement methods to drive enrollment and retention rates for the All of Us research program
• Identify and screen patients for eligibility, providing thorough overviews and answering questions about the program
• Conduct daily phone outreach and engagement activities, scheduling appointments for participants to complete enrollment and retention tasks

Required qualifications

• Associates degree or high school diploma/GED with at least 2 years of relevant work experience
• Intermediate proficiency in Microsoft Office and internet-related applications
• Familiarity with public health research concepts and practices
• Bilingual in Spanish and English, both oral and written
• Experience in Patient Relationship Management is a plus