Patient Engagement Center Senior Manager

Job Summary

Leading the onboarding, training, and quality assurance initiatives, the full-time salaried Patient Engagement Center Senior Manager will develop training materials, evaluate program effectiveness, and support both internal teams and BPO partners in a remote environment.

Key responsibilities

• Oversee the creation and delivery of training materials and e-learning modules for the Patient Engagement Centers
• Evaluate training program effectiveness and make recommendations for improvement based on quality data and metrics
• Coach and mentor the training and quality assurance team while partnering with key stakeholders across the organization

Required qualifications

• High School Diploma or GED; Associate's or Bachelor's Degree required
• 2+ years of people leadership experience
• 2+ years of relevant training experience in a call center environment
• Proficiency in eLearning development and course building using various authoring tools
• Strong familiarity with learning management systems and various training delivery modalities