Patient Engagement Manager

Job Summary

Managing telephonic outreach and team leadership, the full-time Patient Engagement Manager will engage with patients and caregivers, support enrollment into the Atlas program, and supervise a small team while working remotely.

Key responsibilities

• Utilize telephonic outreach strategies to contact patients and caregivers, explain services, and support enrollment
• Directly supervise the Patient Engagement team, providing coaching and support while monitoring performance against goals
• Build and maintain outreach scripts, call workflows, and training materials, refining them based on effectiveness

Required qualifications

• Bachelor's Degree in Healthcare Administration, Sales, or a relevant field preferred
• Minimum of 3-5 years of healthcare experience in care coordination, community health, or patient engagement
• Prior experience in a team lead or supervisory role; formal people management experience preferred
• Proven success in a centralized contact center environment with a high volume of outbound communication preferred
• Bilingual Spanish preferred