Patient Engagement Specialist

Job Summary

To support a growing healthcare practice, the full-time Patient Engagement Specialist will manage patient communications, coordinate care, and assist with scheduling and navigation of healthcare services while ensuring a compassionate and efficient experience.

Key Responsibilities

• Serve as the primary point of contact for patients, managing communications via phone, text, and electronic messaging
• Engage patients proactively to support appointment scheduling, confirmations, and continuity of care
• Assist patients in navigating the healthcare system by coordinating appointments, referrals, and follow-up visits

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in healthcare or related field preferred
• 1-3 years of experience in a healthcare call center, care navigation, or patient-facing role
• Proficiency with electronic medical records (EMR) and standard office software
• Strong verbal and written communication skills with a patient-centered approach
• Ability to multitask and manage time effectively in a fast-paced environment