Patient Engagement Specialist

Job Summary

To support patient engagement initiatives, the part-time Patient Engagement Specialist will manage inbound patient communications, triage needs, and provide compassionate support while working remotely and adhering to defined care protocols.

Key responsibilities

• Practice active listening and empathy to collaboratively engage with patients needing assistance
• Manage and prioritize communication across various channels, including SMS, EMR, phone, and Slack
• Provide advocacy and emotional support to patients, ensuring adherence to confidentiality and compliance standards

Required qualifications

• Experience in delivering patient experience or customer support, preferably in a healthcare setting
• Strong organizational skills with a focus on maintaining accurate patient records
• Proficiency with technology and comfort in navigating various computer platforms
• Experience in a high-volume communication environment, ideally using a ticketing system
• Flexibility to work evenings, weekends, and occasional holidays as needed