Patient Engagement Specialist
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Job Summary
To support a growing patient engagement team, the full-time Patient Engagement Specialist I will manage inbound requests, conduct 150 to 200 outbound calls daily, and educate patients on at-home healthcare services while working remotely.
Key responsibilities
- Review and follow up on inbound requests from outreach campaigns
- Utilize prospecting techniques to engage patients and book appointments
- Collaborate with healthcare professionals to ensure a seamless patient experience
Required qualifications
- At least 2 years of outbound call center experience, with 1 year in healthcare
- Proficiency in electronic health record (EHR) systems and healthcare software
- Experience with Zendesk and Five9 preferred
- Strong organizational skills and ability to follow processes
- Experience in an on-demand service or healthcare environment
Complete Job Description
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