Patient Engagement Specialist

Job Summary

Engaging with patients remotely, the full-time Patient Engagement Specialist will provide support, education, and monitoring through a call center, addressing issues and ensuring compliance with services.

Key responsibilities

• Assist patients with home monitoring, troubleshoot equipment issues, and guide non-compliant patients in using services effectively
• Communicate proactively with patients about their compliance and progress, maintaining transparency throughout the monitoring process
• Perform administrative tasks including data entry, communication of reminders, and management of patient information within the clinic portal

Required qualifications

• Experience in providing compassionate patient-centered coaching and support
• Strong organizational skills with the ability to manage multiple tasks efficiently
• Demonstrated experience in high-quality patient care, including medical billing and appointment scheduling
• Valid Medical Assistant certificate is preferred
• Reliable internet connection for remote engagement and administrative duties