Patient Engagement Specialist

Job Summary

To support patient care initiatives, the remote Patient Engagement Specialist will manage patient outreach, schedule visits, and coordinate with Nurse Practitioners while working Monday through Friday from 8 AM to 5 PM PST.

Key responsibilities

• Outreach to patients to schedule Annual Wellness Visits and ensure timely preventative care
• Coordinate day-to-day patient schedules with Nurse Practitioners, managing cancellations and reschedules
• Build trust with the geriatric population and document outreach efforts for key preventative screenings

Required qualifications

• 1-2 years of post-high school education or a degree from a two-year college
• 1-3 years of experience in call center operations, preferably in a sales-related role
• Experience with standard operating systems, including Windows and MS Office
• Professionalism in communication and appearance, with the ability to work independently
• Experience handling protected health information (PHI) and understanding of HIPAA standards