Patient Experience Coordinator

Job Summary

To support a growing digital sleep clinic, the remote Patient Experience Coordinator will manage patient communications through various channels, address non-clinical inquiries, and collaborate with cross-functional teams to enhance the patient care journey.

Key responsibilities

• Serve as a primary point of contact for patients via phone, email, and in-app messaging
• Resolve a wide range of non-clinical patient inquiries while maintaining a positive experience
• Collaborate with Care Coordination, Billing, and Clinical Operations to ensure coordinated patient support

Required qualifications

• 2+ years of experience in healthcare coordination, patient support, or a similar patient-facing role
• Exceptional written and verbal communication skills with high empathy and professionalism
• Ability to work independently in a remote environment while collaborating with teams
• Confidence using digital communication tools and patient engagement platforms
• Genuine commitment to improving patient experience