Patient Experience Coordinator

Job Summary

To support a growing virtual clinic team, the full-time Patient Experience Coordinator will manage patient outreach and engagement, provide high-quality support throughout the care journey, and assist with operational tasks in a remote setting.

Key Responsibilities

• Proactively connect with patients to coordinate virtual appointments and diagnostic testing
• Deliver a concierge-level experience by assisting patients with technical questions and navigating virtual care platforms
• Maintain accurate patient information and document interactions to support efficient daily clinic operations

Required Qualifications

• Bachelor's degree in a relevant field such as Social Work, Communications, or Health Sciences
• At least 6 months of professional work or internship experience in a customer-facing environment
• Experience in high-touch, customer-facing roles such as hospitality or call centers
• Strong interpersonal skills with a passion for helping others and creating positive experiences
• Ability to work Monday through Friday, 9:00 AM - 5:30 PM Central Time