Patient Experience Coordinator

Job Summary

To support a growing virtual clinic team, the full-time Patient Experience Coordinator will engage with patients to coordinate appointments, provide technical support, and ensure a seamless experience while working remotely from 9:00 AM to 5:00 PM Pacific Time.

Key responsibilities:

• Proactively connect with patients via phone, text, and email to coordinate virtual appointments and diagnostic testing
• Deliver a high-quality, concierge-level experience by assisting patients with technical questions and navigating virtual care platforms
• Maintain accurate patient information, document interactions, and identify opportunities for process improvement

Required qualifications:

• Bachelor's degree in a relevant field such as Social Work, Communications, or Health Sciences
• At least 6 months of professional work or internship experience in a customer-facing or service-oriented role
• Experience in high-touch, customer-facing environments such as hospitality or retail
• Strong interpersonal skills with a passion for helping others and creating positive experiences
• Ability to work consistently Monday through Friday, 9:00 AM - 5:00 PM Pacific Time