Patient Experience Lead
Job Summary
Seeking a full-time Patient Experience Lead to enhance service delivery by training and supporting patient-facing staff, improving communication, and implementing process improvements in a remote setting.
Key responsibilities
- Lead onboarding and training for team workflows and service standards
- Monitor team performance using dashboards and service metrics, translating findings into coaching and process improvements
- Conduct performance reviews, set clear goals, and provide constructive feedback to staff
Required qualifications
- 4+ years of experience training or supervising patient-facing staff in a healthcare setting
- Proven experience in onboarding employees and supporting staff development
- Strong communication skills with the ability to deliver actionable feedback
- Comfort with using dashboards and internal systems for performance tracking
- Strong organizational skills and a practical approach to problem-solving
Complete Job Description
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